Can I get a refund?

DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.

If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first bid pack purchase, no questions asked. You can even keep the bids in your account and items you may have won.

Users who have won an auction and paid for a product are not eligible for a refund on either bid purchases, account activation fees or product fees if their product has been shipped by the time of request.

Unused bids are eligible for a full refund only if the bids have been purchased at their full price of 60c per bid.

Example (normal priced bids): John purchases 100 bids for $60 and bids 10 times. All the remaining 90 bids are eligible for a total refund of $54 ( 90 * $0.60 ).

If the bids have been purchased at a promotional rate of less than 60c per bid, only the portion of the purchased bids that the customer would have received at 60c each is eligible for a refund. The refundable portion of the bids is always used first.

Example (discount priced bids): John purchases 100 bids for $30 and bids 10 times. Only the first 50 bids of those 100 bids were refundable ( $30 / $0.60 = 50 ). John has 40 refundable bids and 50 free bids left on his account. He is eligible for a refund of 40 * $0.60 = $24.

Unfortunately we cannot issue a refund for payments made more than 30 days ago (90 days for the first purchase).

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